Client Survey Results 2025

Apr 22, 2025 | Industry Articles

In 2018, a visionary entrepreneur established Cliqtech, recognising the need for accessible Digital Will services. The mission was clear: empowering individuals, regardless of economic background, to take control of their financial futures through tools like Digital Wills.

With over twelve years of experience building fintech services and seventeen years creating bespoke financial service products for multiple applications, the team at Cliqtech developed a plug-and-play technology that allowed corporate clients to offer Digital Wills solutions. This innovation enabled insurance businesses to leverage their customer databases, creating additional revenue streams and delivering much-needed value to a mass audience, including those previously excluded from the financial services sector.

Driven by the goal of inspiring one million South Africans to create Wills, Cliqtech sought to evolve legacy systems by becoming the first Digital Wills platform globally. Their enterprise option maximised efficiency, allowing businesses to serve more clients with fewer resources.

By embracing a brand-agnostic philosophy, Cliqtech made quality will services available to a broad audience, empowering companies to diversify income streams while fostering financial literacy.

As they continue to innovate, Cliqtech remains a beacon of hope, demonstrating that through technology and bold thinking, we can inspire change and help secure a bright financial legacy for all South Africans.

It’s not just Cliqtech that feels it is making significant progress. In 2025, they administered their first client survey to understand if the impact they thought they were having in the market was accurate. To their delight, the feedback was overwhelmingly positive, with 100% of clients saying they would recommend Cliqtech to other businesses. Some other key takeaways from the survey include:

  • 100% said Cliqtech is having a positive impact on their business
  • Cliqtech scored 93% for overall customer support
  • Nine out of ten respondents found the legal expertise to be very to extremely valuable
  • Cliqtech scored a nine out of ten for system feature development and deployment.

The full survey results can be downloaded below: